Services

24/7 Hotline and Monitoring

Ensure the security and continuity of your infrastructure with our 24/7 Hotline & Monitoring service – real-time surveillance and instant support for optimal, uninterrupted performance.

24/7

hotline & monitoring

The ability to monitor your system(s) constantly increases operational safety and reliability and serves to protect your investment. Hannibal provides online monitoring (hotline) of your system via our central control center, should your company be ready to take the next step toward protecting your investment. Faults are prevented before major damage occurs, and if the control center detects a problem that requires a service call, the control center will coordinate this service with the appropriate Hannibal subsidiary. 

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1.

Increases operational safety and reliability

2.

Online monitoring and diagnostics for early fault detection

3.

Rapid response times

4.

Initiation or recommendation of preventive maintenance before major damage occurs

5.

Detailed system information and documentation

6.

Maximum process reliability

1.

Increases operational safety and reliability

2.

Online monitoring and diagnostics for early fault detection

3.

Rapid response times

4.

Initiation or recommendation of preventive maintenance before major damage occurs

4.

Initiation or recommendation of preventive maintenance before major damage occurs

5.

Detailed system information and documentation

6.

Maximum process reliability

Hotline – service 24 hours a day, 7 days a week

By selecting Hannibal’s hotline service as part of your service package, our contract customers receive reliable and quick service around the clock. This service allows you to ensure the reliable operation of your power supply systems without any interruptions.

Technical support and fault clearance

by our experienced technical staff – 24 hours a day, 365 days a year

Dedicated telephone number

Immediate assistance ensuring seamless support and operational continuity

Monitoring of your power supply syste

Via the Hannibal control center

Contract-specific arrival times

and repair times

Provision of spare parts

uninterrupted operations by fast spare parts provision

Detailed service report immediately

After fault clearance

support when our customers need it most

Help-desk

Even if you don’t opt for the all-around service of Hannibal’s hotline, you may use the Hannibal Service. The help desk is a telephone service that is available as free support. The Hannibal help desk offers professional and competent help via the phone for all our customers. The targeted questions of our multilingual staff will help you provide a precise description of your problem in a timely manner.

The Staff

In order to ensure optimum support for our customers, our help desk staff has access to all data sheets, circuit diagrams, project folders, and other documents.

Join us today

24/7 Hotline & Monitoring, ensuring real-time support, proactive issue resolution, and uninterrupted system performance.